Thoughtworks is looking for a seasoned leader to drive delivery excellence across a portfolio of strategic engagements. The role works closely with Industry/Geo Market, Technology, Operational Excellence, and People leadership to deliver high-impact results and build high-performing teams.

As a Portfolio Delivery Director, you are the single point of accountability for delivery excellence across an industry / geography portfolio. You will lead the transition from Agile-first to AI-first software development, ensuring your teams deliver predictable, high-quality outcomes for our customers. You serve as the delivery co-pilot to the Industry Market Director, bridging the gap between sales and execution to drive both commercial health and customer value - bringing deep expertise from the BFSI (Banking, Financial Services, Insurance) or TMT (Technology, Media & Telecom) industries.

Job Responsibilities

1. End-to-End Portfolio Accountability

• Solution Integrity: Own the creation of compelling and feasible solutions from pre-contract shaping and deal review to post-contract execution
• Commercial Performance: Accountable for the financial health of your portfolio, specifically ensuring Realized CGM meets or exceeds Sold CGM.
• Governance Excellence: Act as the primary owner for Foundational Governance to assure predictable delivery to our clients, while partnering with Executive Sponsors and others on Strategic Governance to elevate Thoughtworks’ value to our clients, through the use of our governance framework - Start Green, Compass and Flying Squads.

2. Driving the AI-First Shift

• AIFSD Adoption: Champion the adoption of AIFSD, including the use of AI/works, within your portfolio to revolutionize delivery practices.
• Methodology Evolution: Implement the AI-era equivalent of the SDLC, moving the portfolio from writing custom code to leveraging AI-enabled components and ecosystem technology.
• Capabilities Uplift: Upskill teams on the agentic development platform to ensure delivery remains a strategic differentiator.

3. Operational & Commercial Leadership

• Execution of non-T&M commercial models: Implement Fixed Price and outcome-based models as the sensible default for pre-deal initiation and ensure robust risk management for all non-T&M engagements.
• Joint KPIs: Partner with Industry Market Directors to achieve shared goals across Revenue, Bookings, and Realized Margin, while maintaining individual accountability for URVE, IDC, and CSAT.
• Staffing & Recruitment: Partner with operations to drive effective leverage, rotations, and flex-workforce planning to optimize delivery efficiency.

4. Customer & People Leadership

• C-Suite Engagement: Elevate value for our clients by engaging with the C-suite using mechanisms like QBRs, to bring “all of Thoughtworks” to the customer to unlock future growth.
• Delivery-Led Growth: Use market signals and delivery insights to drive account and portfolio growth
• Communities of Practice: Foster a culture of continuous learning, certifications, and learning from peers by driving communities of practice for all roles.

Job qualifications

Technical Skills

• Modern Engineering Practices: Solid understanding of contemporary software engineering paradigms, including agile, cloud-native, and scalable architectures.
• AI-Assisted Development: Awareness of the evolving AI-driven development landscape and its impact on delivery efficiency and innovation.
• Delivery Excellence: Strong grasp of engineering quality, delivery governance, and best practices across the software development lifecycle.

Professional Skills

• Senior Delivery Leadership: Proven track record managing complex, high-value portfolios and navigating high-stakes client engagements and negotiations.
• People Leadership: Demonstrated ability to build, mentor, and scale high-performing, diverse teams; foster accountability and drive engagement in distributed environments.
• Stakeholder Management: Skilled at influencing senior stakeholders and aligning business objectives with delivery outcomes.
• Financial Acumen: Strong capability in managing P&L metrics, margin variance, and complex pricing models (Fixed Fee, Outcome-based).

Other things to know

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment .

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous developmentprograms and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Our Hybrid Work Environment

While Thoughtworks can perform a number of operations and deliver some of its services remotely, Thoughtworks is not a remote-only consultancy organization. Connecting with our clients, and with each other, is the heart of our business model. As a Thoughtworks industry domain leader, please expect regular travel. We expect bursts of travel to be possible due to thenature of our business, client expectations, and needs.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

See here our AI policy.